Success Story Details

Introduction:

In March 2024, the County Government of Makueni launched the Projects Monitoring and Tracking System (PMTS), a digital platform that is transforming the planning, execution and oversight of County projects. PMTS operates as a centralized, web‑based solution, providing stakeholders with real‑time access to project data, streamlining collaboration, and strengthening accountability across departments. The system’s public dashboard allows citizens to track project details —including budgets, status, timelines and expenditures — while its internal dashboards enable County leaders and technical officers to make timely, data‑driven decisions that optimize resource allocation and service delivery.

PMTS is fully integrated with email and SMS services, facilitating seamless communication and automated notifications for stakeholders and project teams. In its next phase, the system will be enhanced to incorporate GIS capabilities, providing spatial project mapping and advanced analytics. Together, these advances will ensure PMTS continues to evolve as a high‑impact tool for efficient, transparent and sustainable governance.

Before the introduction of the PMTS, the County faced major challenges with fragmented and manual project monitoring. This led to delays, cost overruns, and limited transparency. Over 300 officers managing projects struggled with bottlenecks due to the absence of a centralized system, resulting in delayed reporting, disjointed data, and inefficient resource allocation.

Citizens and County officials lacked access to real-time information, making it difficult to track project progress, hold contractors accountable, or engage meaningfully in the development process. For the County Executive and development partners, the lack of accurate, timely data undermined decision-making, oversight, and accountability, ultimately weakening service delivery, stalling critical projects, and eroding public trust.